"Payment declined"


#1

Current trying to extend my sync services (also is there an explanation to why this must be paid subscription basis?), I have a visa card but it keeps declining my payment even when all my extensions and VPN are closed. Anyone have any idea why this is happening? Are there any alternative payment options?


#2

Hello! I have taken a look at the declined transactions. All of them not authorized by your bank. You need to make sure you provide any additional authorization such as passing the 3d-secure check via SMS or email (this depends on the bank). A call to the bank sometimes helps too.

Other than that, unfortunately, this issue is completely out of my control.


#3

Got it! Extended.
thx