Cannot sync Android phone or tablet since upgrading to Pro

Support
1

Since switching to Pro, I always get a “communication error” when I try to sync. I have used the Pro key on both my phone and tablet. All 3 are on the same network. I have done the communication test and get a good result on all.

It seemed to work fine prior to upgrading to Pro.

Thanks

2

Are you using local network or ess integration sync? Is your desktop set as the sync server?

3

I am using a local network. My desktop is set as the server. It worked fine until I upgraded to Pro.

4

I answered this almost a week ago. I am using local network and, I believe my desktop is the sync server.

5

Sorry, I figured it out. There was a change to our wifi that changed the API.