Cannot sync Samsung S6 to Everdo using ESS

Support
1

Hi. Having successfully set-up and paid-for my ESS account, I am unable to use either the QR code sync or the manual sync on my Samsung Galaxy S6, as:

  • with the QR code, the image is successfully read (“Valid Data Received”) but then I am given the response: “Error: Pairing failed: Communication error.”

  • with the manual configuration, when I type-in my ESS username/password and hit “Sign In”, I get the response: “sign in error java.security.cert CertPathValidatorException: Trust anchor for certification path not found.”

Any help with this would be appreciated.

Many thanks

Shaun

2

Hello, please try signing it again. Either manual, or QR code should work the same.

3

Hi Andrei. i tried again, but unfortunately neither option is working.

4

Is this an issue with the age of my handset or the version of Android (7.0) that I am using? If you or anyone can give me some advice, I’d be very grateful.

Many thanks

Shaun

5

This is very likely related to the older Android version.
Are you able to open https://sync.everdo.net in the browser on the phone? Are there any errors?

6

Hi Andrei. The Everdo sync login page will not recognise my correct name/password as correct, so I am unable to log into it from my phone. I’ve tried repeated times

7

Hi Andrei. Apologies but I still can’t sync Everdo between my Mac and Android phone. Any further suggestions?

8

Hello Shaun, sorry about the delay, I will send you a PM to continue this discussion.