I am puzzled… For me ESS worked fine some months ago. Now I wanted to try it again, but I can’t make it work. I get an “Encryption key mismatch Tue Apr 07 2020 22:27:25 GMT+0200 (Mitteleuropäische Sommerzeit)” in the Desktop app.
→ I deleted all devices from my account and tried to start from scratch → I am signed in ->let the app create a new 16 word encryption key, → press sync → get: Encryption key mismatch Tue Apr 07 2020 22:27:25 GMT+0200 (Mitteleuropäische Sommerzeit)
Whats wrong ? Where do I get the “right” encryption key ?
encryption key mismatch error means the device is not configured with the same encryption key that has been previously used to sync with the ESS account.
- Open Everdo on one of your computers that have complete data .
- Go to Settings->Sync , press Sync and notice the status.
- If the status indicates
encryption key mismatch , then press Force Push to override the data in ESS.
- Press Show Key and transfer the passphrase you see now to all your devices.
More details about ESS sync setup Encrypted Sync Service | Everdo Help.
That was the hint I needed ! Thanks works like a charm now