[Resolved] Desktop app stuck on "Finalizing setup" after accidentally removing main authenticated device

Support
1

I’m using encrypted sync.

On Login - Everdo Sync Service, I accidentally removed my desktop app from Authenticated Devices by misclicking (this button could use a confirmation dialog or something similar IMO).

Now, when trying to re-add it using the “Sync Configuration Helper” hangs it hangs on “Finalizing setup” seemingly indefinitely (has been for an hour, also after a reboot). I also get a 403 in the settings menu: “Communication error: Status code 403”.

Unchecking “Ignore SSL Errors” results in the same behaviour. I don’t have a VPN enabled, in case that might matter.

Everdo version: 1.7.7 (Snap)
OS: Manjaro x64
Kernel: 5.19.1-3-MANJARO
DE: KDE Plasma 5.24.6

Any help would be greatly appreciated, thank you!

The log file doesn’t seem to indicate any error (not sure if everdo has a debug flag?):

File: ~/snap/everdo/11/.config/everdo/logs/main.log 

[2022-08-22 14:44:45.536] [info]  main.js: Using data directory /home/$USER/snap/everdo/11/.config/everdo
[2022-08-22 14:44:45.537] [debug] main.js: Using config at /home/$USER/snap/everdo/11/.config/everdo/config.json.
[2022-08-22 14:44:45.538] [debug] main.js: ESS domain is https://sync.everdo.net.
[2022-08-22 14:44:45.538] [debug] main.js: Using database at /home/$USER/snap/everdo/11/.config/everdo/db

It might be a problem in the config file?

File: ~/snap/everdo/11/.config/everdo/config.json 

{
    "zoomFactor": 1.4,
    "weekStartsOnMonday": true,
    "archiveDays": 90,
    "databaseFilename": "db",
    "sync": {
        "mode": "cloud"
    },
    "api": {
        "enable": false,
        "server": {
            "host": "localhost",
            "port": 11111,
            "key": null
        }
    },
    "strictSSL": false,
    "disableScheduler": false,
    "autoSync": true,
    "newProjectsAreSequential": true,
    "hideNotesByDefault": false,
    "theme": "system",
    "shortenLinks": false,
    "showMetadata": false,
    "groupTags": false,
    "quickCaptureShortcut": "CommandOrControl+Alt+E"
}
2

What if you go to sync settings and sign in manually? It should be enough if you simply deleted device at sync.everdo.net.

2 Likes
3

I’ll try that and get back to you. Thanks for the suggestion.

4

That fixed it, thank you!