[Resolved] ESS sync failing with "Comm error", all platforms

Support
1

ESS sync has been failing for me for several hours now with base error “Comm error”. The detailed status from the desktop is giving is:

Communication error: Request has been terminated Possible causes: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded, etc.

Followed by:

Communication error: Timeout of 5000ms exceeded

Finally, it seems https://sync.everdo.net is not responding as well.

Thanks!

2 Likes
2

Sync is functioning again :smiley:

3

There was a server malfunction, it is fixed now. Thank you for taking the time to report this and provide details.

4

hi, i am currently get the communication error, at first it’s 5000ms exceed, then after few days it is 403 error.

5

A similar issue has been reported by some users. Please go to sync settings in the app and try to sign out/sign in again.