I just extended my ESS subscription for the year, but now the iPad and iPhone are syncing but not the desktop. I’ve turned syncing off on the iPhone and iPad so I can reset the Ess with the desktop, but I keep getting an error message that says this account is already transmitting encrypted data. I did have to get my computer wipes and repaired recently so maybe the connection is broken? Is there anyway to start fresh with the desktop so I can generate the correct sync code form the desktop? Additionally, the iPad app says I’m using the free version but I paid for the pro version and an ESS subscription. can someone tell me how to get the desktop syncing with the mobile devices.